Monday, October 8, 2012

I Just Love Garmin Customer Service....

Well, Garmin finally has my Garmin 305 with the horrible battery life. Unfortunately, this is what it states with regards to my RMA status. Makes me feel all warm and fuzzy inside.

RMA Status

Status: Your product has been backordered. Please contact Product Support for an expected shipment date.
RMA creation date: September 27, 2012    

Tuesday, September 25, 2012

The Curse of the Garmin

Oh well. I guess I am now cursed by owning a Garmin. I returned the crappy 610 last July because I was frustrated it took Garmin months to resolved some of the basic issues that the watch had (namely GPS accuracy). I'm lucky that I didn't also run into some of the other problems 610 users have seen, namely:

  • Reverse charging issues
  • Rusting of back of watch 
  • Turning skin green due to reaction with back of watch
  • Pins falling out of wrist-strap causing the watch to fly away while running
Nevertheless, I replace a 3+ year old Garmin 305 with a new Garmin 305 before they stop making them and the price went through the roof. Everything was going fine until....

The battery life of my 14-month old Garmin 305 went down the tubes. I first noticed it, when the Batteries Low warning would come on about 1:30-1:45 into a run. Now it comes on about 30-35 minutes into a run. My last couple of runs have only really gotten me about 70-75 minutes of time before the watch shuts off. I now have to run with a regular stopwatch to time the remainder of the run and use online map tools to measure the distance.

Quality product again. I will contact Garmin and see what they say. A part of me wishes I bought this watch from REI instead of Amazon, since I would simply return this crappy 305 back to them and get something different (like a 210). Alas, I did not. I expect that Garmin will like to steal my watch from me for multiple weeks, charge me multiple $$$$ to fix the battery in my watch.

A tiny, little part of me wants to just go back to a Timex Ironman....